About the Ability Ops Team

US-based experts who build
monday.com systems that stick.

Ability Ops is monday.com's North America Partner of the Year — a hard-working, talented team of 10 US-based specialists dedicated to healthcare, government, and regulated industries. We've done this hundreds of times. We don't do generic implementations. We build systems around the real, high-stakes workflows your team runs every day.

Our story

Built for teams that can't afford messy workflows.

At Ability Ops, we help teams get the most out of monday.com. We provide licensing, onboarding, implementation, and workflow design for new accounts — making it easy to get started with confidence. For existing users, we offer consulting, training, and custom development to optimize workflows so monday.com works for your team, not the other way around.

With deep experience in healthcare, government, and regulated industries, we understand the importance of compliance, clarity, and efficiency. Our clients count on us for award-winning solutions and top-rated service that's tailored, reliable, and designed to grow with their organization.

Our process is backed by hands-on support and a commitment to getting the details right. Whether you're streamlining operations, improving team visibility, or replacing outdated systems — Ability Ops is the team that stays with you from kickoff to long-term success.

View Our Services →

Meet the team behind
the North America Partner of the Year.

10 specialists. Every one US-based. Each one with a background that goes deeper than monday.com — clinical experience, government process, software engineering, and project management.

Tyler Manee

President · AI Champion · North America Partner of the Year 2025

Tyler is the president and driving force behind Ability Ops. With a background in healthcare operations and a master's degree in Prosthetics & Orthotics from Georgia Tech, he blends clinical precision with systems thinking to deliver workflow solutions that reduce friction and boost team performance.

Under Tyler's leadership, Ability Ops has grown into the top-ranked implementation partner for healthcare and government clients on monday.com — and was named North America Partner of the Year. He built the award-winning Healthcare Intake CRM, and is a recognized monday.com AI Champion and frequent speaker on workflow automation.

"monday.com is redefining how work gets done, and their thoughtful approach to AI is accelerating that transformation. Our partnership allows us to bring intelligent, scalable solutions to customers who want more than tools — they want outcomes."

Tyler Manee — quoted by monday.com at Partner Summit

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Shawn Hummer

Senior Implementation Specialist

Joined in 2024. Designs and configures monday.com environments with a focus on seamless onboarding and adoption. Healthcare, government, and mission-driven teams. Part of the team recognized as MVPartner Overall and SMB by monday.com.

HealthcareGovernmentOnboarding

Brandon Wallace

Implementation Specialist

Designs custom workflows, leads system configuration and automation, and delivers user training that accelerates adoption and maximizes ROI for healthcare and government clients.

WorkflowsAutomationTraining

Andy Lopez

Implementation Specialist

Rare blend of business analysis and systems design. Deep expertise in monday.com, SQL, and REST APIs. Bridges complex technical systems and real-world business needs.

SQLREST APIsIntegrations

Katy Carper, PT, DPT

Implementation Specialist

Licensed physical therapist with years in patient care and clinical leadership. Brings firsthand understanding of healthcare operations and a uniquely rare clinical + operational background.

HealthcarePT, DPTHIPAA

Michelle Salomone

Account Manager

Former monday.com team member who brings deep platform knowledge and a proven ability to build lasting client relationships. Guides teams through onboarding, expansion, and long-term adoption.

monday.com AlumClient Success

Branden Goldenberg, PMP

Delivery Manager

Software and mechanical engineering background with PMP certification. Turns complex projects into structured, actionable plans. Keeps every delivery on track across stakeholders.

PMPDeliveryEngineering

Matthew McKenna

Implementation Specialist

Joined after 4+ years at monday.com — including time before its IPO. Rare insider perspective on the platform's evolution. Translates complex needs into clean, effective workflows.

monday.com AlumPlatform Strategy

Samuel Lopez

Implementation Specialist

Strong background in IT and technical systems support, with hands-on experience helping organizations solve complex problems and improve system performance.

IT SystemsTechnical Support

Brittany Hope-Bhamla

Implementation Specialist

Operations and workflow specialist with experience building monday.com systems for complex service organizations. A monday.com user since 2014 and builder since 2020.

OperationsWorkflowsmonday.com since 2014

The principles behind every
implementation we deliver.

Not a list of generic corporate values — the actual beliefs that shape how we work with every client, every day.

🎯

Industry depth over generalism

We specialize in healthcare and government because those are the teams where a bad implementation isn't just inefficient — it's a compliance risk. Depth matters more than breadth.

🔍

Scoped before it starts

Every engagement is clearly scoped before any work begins. You know exactly what you're getting, what it costs, and when you'll go live. No surprises, no scope creep, no excuses.

🤝

We stay after launch

The implementation isn't done when the system goes live — it's done when your team is confident, the adoption is high, and the workflows are running the way they should.

🇺🇸

US-based, end to end

Every consultant, developer, and project manager on your engagement is US-based. No handoffs, no communication gaps, no surprises from working across time zones.

🔒

Compliance is non-negotiable

HIPAA, FOIA, audit trails, role-based access — these aren't add-ons. They're built into every healthcare and government engagement from day one because they have to be.

🏆

Outcomes, not outputs

We don't measure success by hours billed or boards built. We measure it by whether your team is faster, more visible, and more compliant after working with us than before.

We show up when it matters most.

Technology should serve communities, not just businesses. When crisis hits, we put our expertise where it's needed.

Hurricane Helene · Asheville, NC · 2024

Pro Bono Partner

Pro bono consulting
for Hurricane Helene relief.

In the wake of Hurricane Helene's devastation across Asheville in 2024, Ability Ops proudly partnered with monday.com's Emergency Response Team (ERT) to provide pro bono consulting to local organizations navigating the crisis. As first responders and nonprofits mobilized, we offered our services to small businesses severely impacted — helping them restabilize operations using monday.com. This work reflects our commitment to using digital infrastructure for real-world impact, especially when communities need it most.

Learn about MondayERT →

What teams say after working with us.

"

Thanks to Ability Ops, our onboarding and assignment processes are now seamless and efficient. Their expertise in customizing monday.com has been a game-changer for our entire operation.

Theo J.
CEO

"

The monday.com implementation by Ability Ops streamlined our entire operation. We now have real-time visibility and control over all our processes — something we couldn't achieve before.

Jack Y.
CEO

"

With Ability Ops, we've enhanced our data security and compliance measures using monday.com. Their solutions have given us peace of mind and operational excellence across the board.

Hanna W.
CEO

Ready to work with a team
that's done this hundreds of times.

Book a free 30-minute discovery call. We'll map your workflows, identify the gaps, and tell you exactly what we'd build — and what it costs.

10 US-based specialists HIPAA & FOIA expertise Live in 2–4 weeks North America Partner of the Year

US-based experts who build
monday.com systems that stick.

Built for teams that can't afford messy workflows.