Automate the entire FOIA lifecycle on monday.com — online request intake, automatic routing, statutory deadline tracking, multi-department review, and secure requester communication. Built by monday.com's North America Partner of the Year for government and SLED agencies.
Ability Ops' FOIA Request Management solution automates the entire Freedom of Information Act request lifecycle on monday.com — from public-facing online intake through routing, deadline tracking, multi-department review, and secure requester fulfillment. It replaces spreadsheets, email threads, and disconnected legacy systems with one auditable, compliant workspace. Built for government agencies, SLED organizations, law enforcement, school districts, and any team subject to FOIA or state open records laws. Live in 2–4 weeks.
From the moment a request arrives to the moment it's fulfilled — every action is logged, every deadline is tracked, and every team member knows exactly what to do next.
Requester submits via a public-facing online form. Request is automatically logged, assigned a tracking number, and acknowledged by email — without staff involvement.
Request is automatically routed to the correct department or FOIA officer based on request type or subject matter. Deadline is calculated and set instantly.
Assigned staff locate responsive records, coordinate multi-department review where needed, and apply exemptions with documented rationale — all in one workspace.
Response sent via secure requester portal or email. Request closed with full audit trail — all communications, decisions, exemptions, and documents permanently logged.
Purpose-built for the specific compliance, transparency, and deadline requirements of public sector FOIA workflows — not a generic project management tool.
A public-facing intake form requesters use to submit FOIA requests online. Automatic acknowledgment emails are sent on receipt, reducing inbound calls and manual logging.
Deadlines calculated automatically based on request date and applicable statute. Automated reminders alert staff before windows close. Supervisors see real-time risk status across the full queue.
Requests routed to the correct department or officer based on subject matter, keywords, or request type — the moment they arrive. No manual sorting, no requests sitting in a shared inbox.
Tasks and sub-requests assigned across departments with visibility into who has what, what's done, and what's blocking fulfillment. All coordination stays in the record.
Sensitive records and requester communications are permission-controlled. Only authorized staff access restricted content. SSO, 2FA, and IP restrictions available on Enterprise.
Every action, decision, communication, and exemption is automatically logged with timestamp and user. Full audit trail ready for litigation, inspector general review, or public accountability.
Most government teams track FOIA requests in spreadsheets, shared inboxes, or legacy systems built a decade ago. When deadlines are missed, the agency is exposed. When auditors ask for records, the team scrambles. This system ends both problems.
Federal, state, and local — the solution configures to your jurisdiction's specific statutes, request types, exemption categories, and response workflows.
Federal FOIA compliance — 20-day statutory deadline, exemption tracking, annual reporting
State-specific open records law compliance with configurable deadline and exemption rules
City and county agencies handling public records, sunshine law, and open government requests
Body cam footage, incident reports, and sensitive record requests with permission-controlled access
Higher education FOIA compliance — faculty records, contracts, and research data requests
K-12 public records requests with FERPA-aware access controls and student data protections
In-house teams managing FOIA response for regulated organizations and government contractors
Health department FOIA requests with HIPAA-aware handling for protected health information
We scope it, build it, configure it to your statutes, and train your team. No IT procurement cycle, no lengthy discovery. Just a working system.
A focused conversation to understand your agency's current FOIA process, surface key gaps, and lay the groundwork for a preliminary scope — before any configuration begins.
We design intake forms, routing rules, deadline logic, exemption categories, and reporting dashboards specific to your jurisdiction.
Full build including automations, access controls, requester portal setup, and data migration from legacy systems.
Role-specific training for FOIA officers, coordinators, and supervisors. Full documentation. Ongoing support after launch.
Schedule a 30-minute discovery call. We'll map your agency's FOIA workflow, identify your biggest gaps, and outline how we'd build around your process — before any commitment.
