01
Request intake
Requesters submit through a public online form. The request is logged, numbered, and acknowledged by email.
Replace your FOIA spreadsheets with a system that tracks every request.
Automate the full FOIA lifecycle on monday.com: online intake, automatic routing, statutory deadline tracking, multi-department review, and secure requester communication.
Every step of a request, tracked and audit-ready.
02
Routing and assignment
The request routes to the right department or officer, and the deadline is calculated and set.
03
Review and coordination
Staff locate records, coordinate multi-department review, and document any exemptions.
04
Response and fulfillment
The response goes out and the request closes with a full audit trail.
Everything a records team needs to stay compliant and on time.
Online request intake
A public-facing form with automatic acknowledgment emails, reducing calls and manual logging.
Statutory deadline tracking
Deadlines calculated from the request date and applicable statute, with reminders before windows close.
Automatic routing
Requests routed by subject matter or request type the moment they arrive.
Multi-department coordination
Tasks assigned across departments with visibility into who has what and what is blocking fulfillment.
Secure, role-based access
Sensitive records and requester communications are permission-controlled, with SSO and two-factor available on Enterprise.
Audit-ready recordkeeping
Every action, decision, communication, and exemption logged with timestamp and user.
Built for every agency subject to open records laws.
Configured to your jurisdiction: statutes, request types, exemption categories, and response workflows.
Federal agencies
Federal FOIA deadlines, exemption tracking, and annual reporting.
State government
State open records law with configurable deadline and exemption rules.
Local government
City and county public records and sunshine law requests.
Law enforcement
Sensitive record requests with permission-controlled access.
Public universities
Records requests for contracts, faculty records, and research data.
School districts
Public records requests with student data protections.
Public health agencies
Requests handled with care for protected health information.
Legal and compliance teams
In-house teams managing records response.
How implementation works, from first call to launch.
We scope it, build it, configure it to your statutes, and train your team.
01
Discovery call
Free, 30 minutes. We learn your workflows and outline a scope.
02
Blueprint
We design the boards, automations, and integrations around how your team works.
03
Build and launch
We configure, connect, and test. You review before anything goes live.
04
Train and grow
Live training, documentation, and a dedicated contact after launch.
Every project is different, so timelines vary with scope. As a general guide, projects can range from around 3-4 weeks to 6-8 weeks for complex builds and integrations. You will get an estimate for your project on your discovery call.
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Questions, answered.
What is the monday.com FOIA Request Management solution?
Ability Ops FOIA Request Management automates the Freedom of Information Act and public records request lifecycle on monday.com, from public-facing online intake through routing, deadline tracking, multi-department review, and fulfillment. It replaces spreadsheets and shared inboxes with one auditable workspace for federal, state, and local agencies.
Can monday.com manage FOIA requests?
Yes. Ability Ops builds a complete FOIA management system on monday.com covering intake, routing, deadline tracking, multi-department review, requester communication, and audit-ready recordkeeping.
How does it handle statutory deadlines?
Deadlines are calculated from the request date using the statute that applies, whether federal, state, or custom rules you define. Automated reminders alert staff before windows close, and supervisors see a live view of open requests.
Is it secure enough for sensitive government records?
The system runs on monday.com with role-based access controls, SSO, two-factor enforcement, and audit logging. Sensitive records and communications are permission-controlled.
Can requesters submit and track requests online?
Yes. We configure a public intake form. Requesters receive an acknowledgment on submission and status notifications through the process.
Can it be customized for our state open records law?
Yes. Every implementation is configured to your jurisdiction, including statutes, request types, exemption categories, response templates, and workflow stages.
How long does implementation take?
Every project is different, so timelines vary with scope. As a general guide, projects can range from around 3-4 weeks to 6-8 weeks for complex builds and integrations. You will get an estimate for your project on your discovery call.
See what we would build for your team.
A free 30-minute call. You leave with a clear picture of the system, a general timeline, and the cost.
Schedule a consultation
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877-224-5480 · info@abilityops.com
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