How Axis for Autism transformed its operations with monday.com.

Axis for Autism partnered with Ability Ops to streamline workflows, improve visibility, and spend less time managing work and more time on the people they serve.

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Axis for AutismArizona-based autism healthcare organization

HealthcareAutism care for children and families

monday.comCustom build by Ability Ops

Customer story · Healthcare

How Axis for Autism transformed its operations with Ability Ops.

Andrea Stevens, Chief Strategy Officer at Axis for Autism, an Arizona-based autism healthcare organization, explains how monday.com streamlined workflows, improved visibility, and made processes more efficient, so their teams spend less time managing work and more time on the people they serve.

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The challenge.

Growing demand for autism services meant more families, more paperwork, and more handoffs between teams.

Work managed across too many places

Teams spent time tracking down status instead of moving patients forward.

Limited visibility

Leaders could not easily see where each patient stood or where work was stuck.

Manual follow-up

Reminders for paperwork and authorizations depended on people remembering.

What Ability Ops built.

A custom monday.com system designed around how the Axis team works, by people who come from healthcare.

Patient intake automation

Each patient tracked from first contact through onboarding, with automated follow-up on outstanding paperwork.

Insurance authorization tracking

Authorization status and re-authorization reminders beside the patient record.

Shared visibility

Dashboards that show leadership and frontline teams the same picture.

The result.

In the words of the Axis for Autism team in their customer story:

Streamlined workflows

Less time spent managing work.

Improved visibility

A clear view of what is happening across the organization.

More efficient processes

More time focused on the people they serve.

Related.

Healthcare Intake CRMmonday.com for behavioral health and ABAPatient intakePrior authorization tracking

monday.com's 2025 North America Partner of the Year.

Platinum Partner and Advanced Delivery Partner, certified across monday work management, monday CRM, monday dev, and monday service.

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Questions, answered.

What does Axis for Autism use monday.com for?

Axis for Autism uses a custom monday.com system built by Ability Ops to manage healthcare operations, including patient intake and authorization tracking, with shared visibility across teams.

Who built the Axis for Autism monday.com system?

Ability Ops, a monday.com Platinum Partner and monday.com's 2025 North America Partner of the Year.

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